Trusted by Leading Delivery Companies
The all-in-one platform that transforms how businesses manage orders — from intake to delivery, with full automation, real-time tracking, and AI-powered customer service.
Trusted by Leading Delivery Companies
Three capabilities that set us apart from every other logistics platform
Multiple pickers work on the same order simultaneously. The primary picker requests help, delegates accept specific items, and everyone's progress syncs in real time. Orders that took 45 minutes now take 15.
AI is not bolted on — it's woven into every layer. Orders arrive via email and AI extracts them. Customers self-service via SMS. Staff get instant answers from the admin assistant.
Every action propagates instantly. Pickers see delegation requests the moment they're sent. Admins see status changes before the picker's thumb leaves the screen. Customers track live.
A complete suite of tools for every person in your operation
Orders arrive via email and are automatically confirmed. The system reads order details, matches customers and delivery addresses, assigns the correct warehouse, and the order is immediately ready for picking — all without manual work.
Full control over every order. Filter by status, date, warehouse, or customer. Real-time analytics, bulk actions, picker assignment, and complete activity logging.
Pickers claim and process orders on a dedicated mobile app. Scan barcodes, handle replacements, delegate items, upload receipts, and complete checkout — all from their phone.
Every delivery is verified with proof. Capture customer signatures or photos, record GPS location and timestamps automatically. Same process for pickups.
Customers track their orders in real time through a branded web page — no login required. Visual timeline, status updates every 30 seconds, and full order details.
After delivery, customers leave ratings and feedback through a simple branded page. Star ratings, feedback tags, and comments — all visible in the admin panel.
Every touchpoint is your brand — admin panel, tracking pages, SMS messages, emails, and reports. Your customers never see "Drofilla".
Three AI assistants woven into the platform: Email AI parses orders, SMS AI lets customers self-service, Admin AI helps staff with instant answers.
Click to view • Scroll to explore
Every feature you need to run enterprise logistics operations
Every order flows through a clear, trackable process
Order received via email, auto-processed. Customer gets SMS with tracking link.
Picker claims order, scans items, handles replacements. Real-time progress visible.
Items picked, awaiting validation. Receipt uploaded, order finalized.
Order packed, en route. GPS tracking active, customer notified.
Signature or photo proof captured. Review link sent to customer.
Everything you need to know about the Drofilla platform
Drofilla is an AI-powered logistics and delivery management platform built for B2B wholesale and retail operations. It automates order processing, provides real-time tracking, and offers enterprise-grade features including multi-warehouse support, AI assistants, automated SMS notifications, swarm picking, delivery validation, and fully white-label customer-facing tools.
Drofilla serves B2B wholesale distributors and retail delivery operations including grocery, supermarket, pharmacy, dark store, and general retail businesses. The platform is designed for any business that manages order fulfillment, warehouse picking, and last-mile delivery.
Drofilla is a cloud SaaS platform with multi-tenant architecture. Each company gets their own secure account space with isolated data. There's no installation required — you get access to the admin panel, mobile app, and all customer-facing tools immediately after onboarding. The platform is hosted on secure cloud infrastructure with automatic updates.
Drofilla offers custom enterprise pricing tailored to your business size and needs. Contact our sales team at contact@drofilla.com for a personalized quote based on your order volume, number of warehouses, and required features.
Drofilla includes three AI assistants: the Email AI automatically parses incoming order emails and creates orders, the SMS AI lets customers self-service via text (track orders, request changes, cancel, reschedule), and the Admin AI helps staff with instant answers about orders, clients, and policies. All assistants support 160+ languages with automatic detection and use a knowledge base tailored to each company's policies.
The Admin AI Assistant is a chat interface within the admin panel that supports streaming responses. Staff can ask questions about orders, clients, and policies, add or remove items from orders, change delivery windows, view staff performance, create products, and get analytics — all through natural language. It displays rich data tables and charts inline and supports session management for conversation history.
Yes, through the SMS AI Assistant, customers can track orders, request delivery rescheduling, cancel orders (subject to company policy), add or remove items, change order type between delivery and pickup, and ask about company policies — all via text message in their preferred language. The AI verifies order ownership before making any changes.
Yes, Drofilla's Email AI automatically parses incoming order emails and creates structured orders in the system. It supports both single and bulk email imports with rate limiting, extracts customer details, items, addresses, and delivery preferences, and processes them without manual data entry.
Swarm picking is an industry-first feature where multiple warehouse pickers work on the same order simultaneously. The primary picker requests help with one tap, delegates accept specific items or storage categories (dry, fridge, frozen), and everyone's progress syncs in real time via WebSocket. This reduces order fulfillment time from 45 minutes to as little as 15 minutes.
The Drofilla mobile app (iOS and Android) is used by warehouse pickers and drivers. Features include barcode scanning via camera or Bluetooth scanner, item processing with replacement handling, swarm delegation, forklift assistance requests, receipt upload, delivery validation with signature and photo proof, order notes and comments, and real-time order status updates.
Yes, Drofilla supports full multi-warehouse operations. Each warehouse location has its own schedule, working hours, delivery time windows, staff assignments, and policies. Orders are assigned to the correct warehouse, and operations staff can be auto-filtered to only see orders from their assigned locations.
The admin panel supports bulk order actions including bulk assign picker, bulk cancel orders, bulk restore cancelled orders, and bulk export to spreadsheet. The system intelligently detects which actions are available based on the selected orders' statuses, preventing invalid operations.
Every order gets a unique tracking link sent via SMS. Customers can view a branded tracking page with a visual timeline showing each stage: Confirmed, Shopping, Pending Checkout, Checked Out, and Delivered. The page auto-refreshes every 30 seconds with live status updates, item details, and delivery information — no login or app required.
At delivery, the driver captures proof through multiple methods: digital signature capture, photo proof of delivery, GPS location with timestamp, and per-item confirmation where the customer verifies each delivered item. The customer can also rate their experience and leave a review directly from the validation screen.
Yes, after an order is delivered or picked up, customers receive a review link. They can rate their experience from 1 to 5 stars, select feedback tags (Fast Delivery, Item Quality, Customer Service, Order Accuracy, Good Packaging, Communication), and leave additional comments. Reviews are company-branded and accessible from the admin dashboard.
Drofilla sends 8 automated SMS notifications throughout the order lifecycle: order confirmation, picker assigned, shopping started, items ready, checked out, out for delivery, delivered, and review request. Each message includes a tracking link and is sent under your brand name. Staff also receive in-app notifications and real-time WebSocket updates.
Yes, Drofilla is 100% white-label. Every customer touchpoint displays your brand including the admin panel, order tracking pages, SMS messages, delivery validation screens, review pages, and email notifications. Your customers never see the Drofilla name — it appears as your own platform.
Drofilla includes role-based access control (Admin, Operations, Shopper, Driver), JWT authentication, API key and HMAC signature verification for integrations, order ownership verification before revealing details to customers, warehouse geofencing to restrict picker actions by location, and secure WebSocket connections with automatic token refresh.
Each warehouse can have its own policies for working days, closed days, working hours, delivery time windows, and order modification rules. The AI assistants automatically reference these policies when answering customer questions or processing modification requests, ensuring consistent enforcement across all channels.
Drofilla provides daily performance dashboards with live data, order metrics and status breakdowns, picker performance tracking, revenue analytics, scheduled automated reports delivered via email, and custom date range filtering. The Admin AI can also generate on-demand analytics with inline charts and data tables.
Join businesses that have streamlined their order operations with Drofilla.