Privacy policy

Information we collect

We collect identifiers (name, email, company), usage telemetry from the marketing site and product, support transcripts you submit, and billing records required to deliver the service.

Advertising and conversion measurement

We advertise Drofilla on Google Search. When you visit drofilla.com, we load the Google tag (Google Ads). It sets cookies that let Google tell us whether a visit came from one of our ads and whether that visit led to a demo request. This shows us which ads work, so we stop paying for the ones that don’t.

What is shared with Google: the pages you visit, the ad you clicked (if any), and a signal that the demo form was submitted successfully. We do not send the contents of the demo form (your name, email, company or message) to Google. We may also use this data to show Drofilla ads to people who have visited our site.

Google handles this data under its own privacy policy Google’s privacy policy. You can control how Google uses it for ads in My Ad Center, and you can block or delete these cookies in your browser settings at any time. The site works the same without them.

We also use Plausible for site analytics. Plausible does not use cookies.

The Drofilla mobile app

The Drofilla mobile app is used by warehouse and delivery staff employed by our customers — third-party logistics operators. Where an operator deploys Drofilla to its workforce, that operator determines what is collected and why; Thurix LLC processes this data on their behalf.

Location

Drofilla collects location data to enable live delivery route tracking even when the app is closed or not in use.

During delivery routes. Location is recorded continuously while a driver has an assigned route in progress. Tracking begins when the driver starts a route in the app and ends when the final stop is confirmed, the route is completed, or the route is cancelled. This is used to show the operator's dispatchers where each delivery is, to time-stamp arrivals and departures at stops, and to give the receiving business an estimated arrival time.

During shifts. While a staff member is signed in and on shift, the app sends a periodic status update roughly every thirty seconds that includes an approximate location. This is used to confirm which warehouse a person is working at and to maintain their on-duty, idle, or offline status for their supervisor. This applies to warehouse staff as well as drivers.

Location is never used for advertising, sold, or shared with third parties for their own purposes.

Drivers may decline background location access. The app will continue to work, and location will only be recorded while the app is open on screen.

Photos, video, and signatures

The app collects images and recordings captured during normal work: photographs of picked and loaded orders, purchase receipts, proof-of-delivery photographs, recipient signatures, and vehicle inspection videos recorded before and after a route. These are retained as the operator's record of what was delivered and in what condition.

Barcode and item data

The app reads product barcodes and UPC codes during picking and delivery verification. Camera access is used for scanning and photography only; no images are captured except where described above.

Who can see this data

An operator's own administrators and dispatchers can see location, proof images, and route history for their staff. Operators are separated from one another — no operator can see another operator's staff or deliveries. Receiving businesses see only the estimated arrival and delivery status for their own orders, never a driver's location outside an active delivery to them.

Retention

Location points recorded during delivery routes are deleted sixty days after they are recorded. This period covers the window in which a delivery may be queried or disputed, after which the individual points are no longer needed.

Location included with shift status updates, and location recorded at check-in, is deleted after thirty days.

A daily summary of each staff member's work — including an approximate average location for the day — is retained as part of the operator's workforce records.

Delivery records — proof-of-delivery photographs, recipient signatures, purchase receipts, and vehicle inspection videos — are retained for the life of the operator's subscription and a limited period afterwards, since they form the operator's record of what was delivered and are needed to resolve delivery and payment disputes.

Questions about your own data

If you use Drofilla because your employer deployed it, contact your employer first — they control the data and the settings. You can also reach us at contact@drofilla.com.

How we use your information

Data is used to operate and improve Drofilla, secure accounts, communicate about incidents, comply with law, and fulfill contracts with your organization.

Legal bases (GDPR)

Where GDPR applies we rely on contract performance, legitimate interests (security, product analytics in aggregate), and consent where required. We do not set advertising cookies for visitors in the EEA, the UK or Switzerland.

International transfers

Infrastructure may reside in the United States and other regions. We implement appropriate safeguards such as standard contractual clauses when transferring personal data from the EEA or UK.

Data retention

We retain account data for the life of the subscription plus a limited post-termination window for legal, tax, and dispute resolution purposes. Telemetry is rolled up or deleted according to internal schedules.

Your rights

Depending on jurisdiction you may request access, correction, deletion, restriction, portability, or object to certain processing. Contact contact@drofilla.com to exercise rights.

SMS communications

Drofilla does not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing purposes. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for assistance.

Contact

Questions about this policy: contact@drofilla.com