drofilla
Customer experience, under your brand

Your brand, at every step.

Texts from your own number, a live tracking page, order emails with your logo, an AI assistant that answers, and one-tap reviews.

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Sound familiar?

Every “is my order confirmed?” lands on your team.

Customers chase drivers for an ETA.

You hear about a bad delivery when the customer stops ordering.

How it works

Your brand, at every step.

Step 1

A text at every step

Confirmed, shopping, shorted or replaced, on the way and delivered, sent under your company name.

Step 2

Live tracking page

The order moves from confirmed to delivered, live, with your name and logo.

Customer texts with a live tracking link and AI replies
Step 3

An AI assistant on your number

Customers text your number and get the real status of their order. The assistant can add or remove items while the order still accepts changes, or cancel it.

Step 4

Your team, right there

When a question needs a person, your team sees the whole conversation and replies in one place.

AI chatbot inbox with team handoff
Step 5

Reviews and alerts

After delivery, customers rate it in one tap. Every review lands in your admin, and a bad one alerts you right away.

5

automatic texts per order, from confirmed to delivered

FAQ

Questions

Whose number do the texts come from?

Your company’s number, under your company name.

Is the AI assistant required?

No. It’s an add-on. Without it, your team answers customer messages from the same inbox.

Which emails do customers get?

Order received with the order details and a secure tracking link, then checkout and delivery confirmations, with your name and logo.

Can I see every review?

Yes. Reviews land in your admin, and a bad review sends an alert.

See it on your own orders.

A 20-minute walkthrough on a demo account set up like your operation. Bring a real order email and watch it become an order.